APSecure provides City National Bank’s clients the capability to log in from their offices and request cashiers checks from a user-friendly, web-based check-creation interface. Check requests are automatically routed for manager approvals at the client location and then sent to City National Bank.
CHALLENGE:
City National Bank’s processing of cashiers checks for remote clients previously involved clients sending check issuance information via fax or secure email to their New York office. The issued checks would then be sent overnight to client locations. This highly manual process was time-consuming and prone to errors. Solution: City National Bank approached AP Technology to provide an in-house secure banking solution that would enhance their service to title offices and attorneys by automating cashiers check issuance and financial data exchange.
As a regional bank with 72 locations, one of City National Bank’s growth strategies is to develop differentiating services for a niche of mid-size commercial clients that allow the bank to expand beyond their primary footprint. A remote check issuance solution enables City National Bank to meet client needs for on-site cashier check issuance in remote locations where there is not a bank branch. When launched, competitors did not offer this type of service. A remote check issuance service remains a unique and a key component of City National Bank’s product strategy.
The bank’s largest concern with implementing a new remote check issuance system was security. The new system needed to provide extensive internal controls. In addition, critical system reporting had to be compatible with the bank’s existing dispute resolution and positive pay systems.
SOLUTION:
The solution for City National Bank was and is the branded Remote Check Express, which is powered by AP Technology’s APSecure Remote Official Check product. APSecure provides City National Bank’s clients the capability to log in from their offices and request cashiers checks from a user-friendly, web-based check-creation interface. Check requests are automatically routed for manager approvals at the client location and then sent to City National Bank.
After final bank approval, the remote client is notified, and checks are delivered to a secure local printer. The correct check layout and signatures are applied automatically. Signature logic intelligently applies zero, one, or two signatures based on the check amount, and check numbers are assigned as checks are being printed.
The APSecure solution encrypts check data all the way into the printer. Printer firmware ensures data integrity, eliminates the possibility of duplicate check printing, and also prevents checks from being printed anywhere but at the designated printer. Appropriate entitlements can be assigned to segregate user duties.
“Our clients have already used Remote Check Express to print checks in excess of $500K. APSecure offers a high level of security and fraud prevention that is essential to both City National Bank and our clients.”
Megan Carmody City National Bank, Senior Product Manager
City National Bank can limit a remote user to only requesting checks or it can designate a user with full entitlement to request, print, and approve checks.
“APSecure offers multiple layers of security and is highly configurable. Our clients can request and print checks using the exact level of security and approval processing they are comfortable with,” explained Megan Carmody, Senior Product Manager for City National Bank.
APSecure also offers extensive reporting capabilities. All check printing and system activity is detailed in a comprehensive audit trail and event log for administrator review and export. And every check issued with Remote Check Express is automatically recorded in the bank’s positive pay system. The system is tightly integrated with City National Bank’s existing positive pay system to deliver formatted positive pay files to the bank’s system on a scheduled basis.
“’I couldn’t do my daily processing without it anymore,’ and ‘This is the best product I’ve ever used,’ is how our clients describe the importance of this service to their daily business.”
THE RESULTS:
Whereas City National Bank has traditionally hosted technology solutions externally, the APSecure Remote Official Check application is being hosted at the bank’s west coast data center. AP Technology worked closely with City National Bank during an iterative development, implementation, and testing process, which included on-site configuration and testing support with several teams at the bank.
City National Bank’s Remote Check Express, powered by AP Technology’s APSecure-ROC product, continues to service clients outside of the bank’s primary, brick-and-mortar footprint. Using Remote Check Express, City National Bank continues to expand their presence in California and along the whole west coast, by offering services to the mortgage industry that their competitors do not. City National Bank prides itself on offering services like Remote Check Express that allow them to compete head-to-head with the largest banks in the country.
Clients that are already using the Remote Check Express service are extremely pleased with the convenience it offers. City National Bank now has clients issuing up to 500 checks per month and the service is generating $2500 to $5000 per client per month in revenue.
City National Bank initially expected to have 4-5 clients added to the service during the first few years. That objective was exceeded. Today, customer satisfaction and demand continue to spur growth.
“This may not sound like a large number of clients overall, but these high-value clients keep exceptionally large balances in trust accounts. We service all areas of their payments stream including wire and ACH processing, their treasury management platform, and remote issuance of cashier's checks,” described Ms. Carmody.
City National Bank is a subsidiary of the Toronto-based Royal Bank of Canada, with 72 offices in the U.S. and assets of more than $96 billion. City National Bank has been using the Remote Check Express service, powered by APSecure Remote Official Check core technology, since September 2009.
City National Bank’s processing of cashiers checks for remote clients previously involved clients sending check issuance information via fax or secure email to their New York office. The issued checks would then be sent overnight to client locations. This highly manual process was time-consuming and prone to errors. Solution: City National Bank approached AP Technology to provide an in-house secure banking solution that would enhance their service to title offices and attorneys by automating cashiers check issuance and financial data exchange.
As a regional bank with 72 locations, one of City National Bank’s growth strategies is to develop differentiating services for a niche of mid-size commercial clients that allow the bank to expand beyond their primary footprint. A remote check issuance solution enables City National Bank to meet client needs for on-site cashier check issuance in remote locations where there is not a bank branch. When launched, competitors did not offer this type of service. A remote check issuance service remains a unique and a key component of City National Bank’s product strategy.
The bank’s largest concern with implementing a new remote check issuance system was security. The new system needed to provide extensive internal controls. In addition, critical system reporting had to be compatible with the bank’s existing dispute resolution and positive pay systems.
SOLUTION:
The solution for City National Bank was and is the branded Remote Check Express, which is powered by AP Technology’s APSecure Remote Official Check product. APSecure provides City National Bank’s clients the capability to log in from their offices and request cashiers checks from a user-friendly, web-based check-creation interface. Check requests are automatically routed for manager approvals at the client location and then sent to City National Bank.
After final bank approval, the remote client is notified, and checks are delivered to a secure local printer. The correct check layout and signatures are applied automatically. Signature logic intelligently applies zero, one, or two signatures based on the check amount, and check numbers are assigned as checks are being printed.
The APSecure solution encrypts check data all the way into the printer. Printer firmware ensures data integrity, eliminates the possibility of duplicate check printing, and also prevents checks from being printed anywhere but at the designated printer. Appropriate entitlements can be assigned to segregate user duties.
“Our clients have already used Remote Check Express to print checks in excess of $500K. APSecure offers a high level of security and fraud prevention that is essential to both City National Bank and our clients.”
Megan Carmody City National Bank, Senior Product Manager
City National Bank can limit a remote user to only requesting checks or it can designate a user with full entitlement to request, print, and approve checks.
“APSecure offers multiple layers of security and is highly configurable. Our clients can request and print checks using the exact level of security and approval processing they are comfortable with,” explained Megan Carmody, Senior Product Manager for City National Bank.
APSecure also offers extensive reporting capabilities. All check printing and system activity is detailed in a comprehensive audit trail and event log for administrator review and export. And every check issued with Remote Check Express is automatically recorded in the bank’s positive pay system. The system is tightly integrated with City National Bank’s existing positive pay system to deliver formatted positive pay files to the bank’s system on a scheduled basis.
“’I couldn’t do my daily processing without it anymore,’ and ‘This is the best product I’ve ever used,’ is how our clients describe the importance of this service to their daily business.”
THE RESULTS:
Whereas City National Bank has traditionally hosted technology solutions externally, the APSecure Remote Official Check application is being hosted at the bank’s west coast data center. AP Technology worked closely with City National Bank during an iterative development, implementation, and testing process, which included on-site configuration and testing support with several teams at the bank.
City National Bank’s Remote Check Express, powered by AP Technology’s APSecure-ROC product, continues to service clients outside of the bank’s primary, brick-and-mortar footprint. Using Remote Check Express, City National Bank continues to expand their presence in California and along the whole west coast, by offering services to the mortgage industry that their competitors do not. City National Bank prides itself on offering services like Remote Check Express that allow them to compete head-to-head with the largest banks in the country.
Clients that are already using the Remote Check Express service are extremely pleased with the convenience it offers. City National Bank now has clients issuing up to 500 checks per month and the service is generating $2500 to $5000 per client per month in revenue.
City National Bank initially expected to have 4-5 clients added to the service during the first few years. That objective was exceeded. Today, customer satisfaction and demand continue to spur growth.
“This may not sound like a large number of clients overall, but these high-value clients keep exceptionally large balances in trust accounts. We service all areas of their payments stream including wire and ACH processing, their treasury management platform, and remote issuance of cashier's checks,” described Ms. Carmody.
City National Bank is a subsidiary of the Toronto-based Royal Bank of Canada, with 72 offices in the U.S. and assets of more than $96 billion. City National Bank has been using the Remote Check Express service, powered by APSecure Remote Official Check core technology, since September 2009.
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